Working Groups

Leadership

Product Solutions
Chairman - Arnold Berends - Dimension Data
Deputy - Vacancy

Solutions eBiz
Chairman - Lothar Nitschke - DeTeWe
Deputy - Vacancy

Solution Support
Chairman - John Lockhart - Proximity Communications
Deputy - Vacancy

Solution Design & Engineering
Chairman - Andy Simmonds - BT
Colin Mather - Servo

Principles
  • A working group consists of a group of members who have common interests in an area of the business.
  • At the conferences, working group meetings take the form of open sessions including the Avaya prime and other Avaya representatives.
  • Regular conference calls are held at which members are expected to participate and contribute.
  • The objective of the working group is to raise and discuss issues of common concern, specify the needs of the partners and the form of the resolution.
  • At the end, the issues are prioritised by consensus.
  • The issues are then submitted to Avaya for high priority action or addressed by the creation of a cross functional task force.

 

Product Solutions

What

  • New Products Availability
  • Content Capabilities
  • Differentiators
  • Market fit
  • How to sell

Who

  • New Product Introduction Managers
  • Product Managers

Solutions EBiz

What

  • Ordering
  • Tools Development
  • Engineering via tools

Who

  • Quote Providers/ Managers
  • Order Providers/ Managers
  • Spares Managers

Solution Support

What

  • Install-ability
  • Maintainability
  • Use-ability
  • Support

Who

  • Field Service Managers
  • Technical Support Specialists
  • TAC Centre Managers

Solution Design
& Engineering

What

  • Customer Engagement
  • Designing
  • Engineering
  • Integration Considerations
  • Feature pre-requisites
  • Interoperability

Who

  • Pre-Sales Engineers
  • Post-Sales Engineers
  • Professional Service Providers

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